Feedback for YL Camera Shop

[antonsw]

Guys,

While I know some have no complaints of YL in Pudu. I just want to share my experience. Their service is inconsistent and they are the type that "see who you are". You may get differential service and at times, they are absolutely rude and just ignore you completely. Beware when buying from them cos their after sales is questionable whether new or second hand goods. Calling their number is useless cos they are just plain uninterested to handle your queries. Their attitude is more like you want you come lah! Well it just goes to show. Well this is the era of the internet and this is intended to share with all where you buy and what type of service mind set they have. One off purchase mindset or interested to build a loyal base of customers.

[tresca]

no doupt, but this is an open market, they can have the business they way. and it is up to the customer, you and me, to decide want to shop there or not. As for me, i dont mind, as long as i feel that the deal is good, between me and YL.

[antonsw]

Well yep. As the saying goes.... Cheap may not be good. Good may not be cheap...

no doupt, but this is an open market, they can have the business they way. and it is up to the customer, you and me, to decide want to shop there or not. As for me, i dont mind, as long as i feel that the deal is good, between me and YL.

[nfariz8]

i understand what you mean antonsw but i also have to agree with tresca.. its an open market.. while people have good experience with JONE, i have the opposite and maybe i caught jason at the wrong time.. maybe he was busy at that time.. and i'm also not siding YL in this matter.. bottom line is, sometimes i buy stuff at a slightly higher price for a better service.. and i don't have any shop preference until now.. as long as service is good and price is fair, i'm fine with it..

[karheng]

Sometimes you also have to look back at yourself and see if you engage their salespeople in the way you'd like your customers to approach you. I've not had any bad experiences whatsoever with YL, Jone, Selangor Photogs or with any other shop i've been to.

Sometimes if they're very busy, faham faham also la...can't always expect to be serviced straight when you enter the shop, unless there's no one...which is not YL at all. Even some of their loyal customers will sit there unentertained for extended periods because of how busy YL is. ..

If really no one wants to serve you...then you should leave and part with your hard earned money at another shop which offers better service.

Try going to Low Yatt computer shops. Some of the busy ones don't have time to deal with you until you're very sure of what you want.

In the end, if you don't feel happy with YL, then don't go there. There are many suppliers out there who will welcome you.

[bobtahar]

Guys,

While I know some have no complaints of YL in Pudu. I just want to share my experience. Their service is inconsistent and they are the type that "see who you are". You may get differential service and at times, they are absolutely rude and just ignore you completely. Beware when buying from them cos their after sales is questionable whether new or second hand goods. Calling their number is useless cos they are just plain uninterested to handle your queries. Their attitude is more like you want you come lah! Well it just goes to show. Well this is the era of the internet and this is intended to share with all to beware of where you buy and what type of service mind set they have. One off purchase mindset or interested to build a loyal base of customer.

Agreed with you on that (Bold Red)... but YL is a famous shop among photographer... so they can eksyen a bit la...;)

I suggest for you to try to go back to the shop... I'm facing similar problem with Selangor Photo... and Digicolor.. but yet I'm still going to the shop.:rasta:

[Peisqo]

They are humans too ma .. how u know maybe he fight with gf ke ... went genting last night and lose money ke .. u dunno ma .. mood can change ... unless u go 10 times ... 10 times also u kena like tat ... then either there is something with u or something wrong with the shop la haha

[soloman]

Guys,

While I know some have no complaints of YL in Pudu. I just want to share my experience. Their service is inconsistent and they are the type that "see who you are". You may get differential service and at times, they are absolutely rude and just ignore you completely. Beware when buying from them cos their after sales is questionable whether new or second hand goods. Calling their number is useless cos they are just plain uninterested to handle your queries. Their attitude is more like you want you come lah! Well it just goes to show. Well this is the era of the internet and this is intended to share with all to beware of where you buy and what type of service mind set they have. One off purchase mindset or interested to build a loyal base of customer.

mmm.. maybe you can tell us in details what the problem is... if you don't mind :rasta:

[galee]

Ya lo... Karheng always goes there unattended also he goes back there... if u break his 2 legs also he crawl back there... XD~~

U see... sometimes, its not really the service that matters.... its all about getting good deals... at least get urself used on the bad service but getting what u wan at lower price is always a good thing to do as money is our hard earned with exchange of energy n sweat... XD~~

Karheng's case.... hmmm .... its darn near his office.... that one can ignore.... muahahah :tongue_roll:

cabut~~ b4 he comes n whack me.... lol

[maestro]

hello frens ... so simpati la with you .. i never had that bad experience with most of camera shop i go ... in fact as for me since i 1st start main kamera they (YL) were very helpfull .. well don't stop going there or other camera shop which you had bad experience like that maybe time no right looo ..

happy shopping ..

[antonsw]

Yalar, maybe all this shops sometime aksi. Don't know la who answer the call. Like si beh not free. Might as well not publish it in this forum. Waste time only.

[ShaolinTiger]

Yalar, maybe all this shops sometime aksi. Don't know la who answer the call. Like si beh not free. Might as well not publish it in this forum. Waste time only.

What do you expect?

It's your first post here and you come to complain, your complaint is not exactly lucid either - it's really rather vague.

People are just voicing their opinions as are you, some have good experiences some have bad.

You might stop eating McDonalds because you had 1 bad burger, but most people wouldn't :)

[antonsw]

nfariz8, yep. That's why I also don't mind paying more to get better service. I think maybe that person in YL not good mood lah. But then again, this type of attitude can really turn a sincere customer off.

Shaolin, I'm not complaining against anyone here. In fact I was just agreeing with bobtahar. Don't know why you think I have something against people who feedback. Strange. Anyway, how many posts does one have to make before he has the right to complain? I just joined the forum and got the YL contact from the forum, but I guess they might as well remove that number from the forum cos the person who answers seems like not interested to do business at all.
Mind you I am customer at YL too as I am a customer with other shops like JOne, Mutiara, Fotokem, etc. So nothing personal but just plain feedback so they can improve.

[noordin]

Shop owners will always be nice because if they're not they won't be in business very long. All the people that have done business with YL Camera have only nice things to say about Desmond. Even people who order through e-mails have said he is a man of his word.

So I'm really surprised with this compliant. :rolleyes:

[mobbes]

It's a really busy shop. Most times when I call it's Desmond who answers and I also know how busy he is lar.... so got to know how to talk to busy people to get best results mah. Generally, nice folks and harga berpatutan :)

[soloman]

Shop owners will always be nice because if they're not they won't be in business very long. All the people that have done business with YL Camera have only nice things to say about Desmond. Even people who order through e-mails have said he is a man of his word.

So I'm really surprised with this compliant. :rolleyes:

Agreed with uncle noordin. DESMOND is a very-very-very nice person. Maybe one of his staff have bad mood on that day and you are not so lucky at that time. Maybe Desmond must monitor 'a little bit' to new customer like you.

Most of regulars have no problem with Desmond but sometime I also having trouble with one of his staff. Don't want to mention whom but YL must take this as a serious matter also.

[leslie]

Please list down your problems from A TO Z. here everyone would prefer to hear both sides of the story first

[ND40]

Can i voice my experience here?

I've been there once. My friend had told me about there anyway. As how my friend describe, the sales person/staff are really bad attitude. Other than that, Desmond is good and polite. I would like to deal with him rather than his staff.

Thats all I can say. My friend told me that he will be there only if Desmond available. Thats all. There will be good and bad sales person in a shop. Don't let the black sheep spoil your mood. The most important, you get what you want.

I think your happiness of getting the equipment overwrites their bad service. Don't you?

[soloman]

My friend told me that he will be there only if Desmond available.

same like me.... i feel very much comfortable dealing with desmond alone... :cool:

[Freaky]

hi anton. i suggest u use the quote button if u r rplying to some or write their name. that way ur post won't be misconstrued.

also, having worked in the retail sector before, sometimes staff may not have the time to answer every question or give u the 'proper' service every time. this can be due to many factors.

it's not that they don't won't to do business, it's more of the fact they are caught up with something else. sumetimes can juggle sumetimes u drop the ball.

if u dun like their service, move to another store. but if u wish to complain about ppls service in hope that they improve, it's best u be more specific so they can address the problem u faced directly. vague complaints doesn't do anything.

of course that all been said. i have had and been served by people that are a real pain in the butt when it comes to service.

[mitmivec]

if you think they are bad attitude and unfriendly try our goverment counter.. u get 10 time the sour face u will ever face... :D

they might not be the best but they are not that bad :D

[edward chan]

Ini maciam blending mode in PS

For the first few times, you sure fumble with the controls and you get damn frustrated, but you want to go on because you want to achieve the kick ass effects in PS. So you practice blending more and more and while doing that you also know how to play with opacity, sometimes 0% and at times you use 100%

At the end, you know how to blend or bend :D
No, I am not talking about YL. They don't deserve the "beware " thingy.

I am talking about those dept where they have those nice nifty client charters which says "senyum selalu". And you know who needs to "senyum selalu" to get things done?

Cheers

[adr]

bro, try open a camera shop then you know how to handle your customer....

i had my 1st experience with Jfkin2, the fella just ketawa2 :D :D
while talking to me. then i just let go at his face, in a professional manner... told him what i should... from that moment i would never walk into his shop again.

bro, anything i dont like, i just letgo at their face. thats life. no time complaining here & there. this is waste of time.

[antonsw]

Perhaps I need to clarify. Yes. Desmond is a nice fella but I don't know him personally. Only dealt with him once and can tell he's nice. I mean he is polite. I think it's another staff. If other staff is giving poor service, then it's really not good for the business and that's why it's good to give feedback. Anyhow, since this thread stirs some mixed opinions, I guess it would be best to remove the thread. Admin....please remove this thread.

[duke916]

Aiyo read all the posting, until now also don't know what you are complaining about.

Sometimes the customer might think his money vely big and muka jahat leh...

I bot a 580 EX from Desmond. He quoted the wrong price and yet he honor his quotes. That's fair business dealing cause I came all the way for that price and he understand that. So he sold me at that price.

Look, if he sell syou a lemon, tell him, if it is those people that ask 1,001 question, complain this complain that then buy nothing... I'm glad you won't go back to YL cause sometimes they are the ones that make us wait. R u one of them?

[wan92002]

I have bought plenty of stuff from YL. Yes, they can be rude sometimes but I didnt go there for good hospitality. YL's prices is still one of the cheapest in town .
My take on this is that we need to know exactly what we are looking for and just ignore their bad PR . And if the deal is good, take it. At the end of the day we are all looking for good bargains.
After all photography is an expensive hobby.
Sorry for being blunt. My 2 cents....:D

[antonsw]

Duke,
Main personal ah u. tsk tsk. What can I say. You ask me a question? I ask u back one. Are you one of those people who likes to boast their good deal at other people's expense? lol. :?


Aiyo read all the posting, until now also don't know what you are complaining about.

Sometimes the customer might think his money vely big and muka jahat leh...

I bot a 580 EX from Desmond. He quoted the wrong price and yet he honor his quotes. That's fair business dealing cause I came all the way for that price and he understand that. So he sold me at that price.

Look, if he sell syou a lemon, tell him, if it is those people that ask 1,001 question, complain this complain that then buy nothing... I'm glad you won't go back to YL cause sometimes they are the ones that make us wait. R u one of them?

[ShaolinTiger]

Nothing will be removed as we believe here everyone is entitled to an opinion, good bad or ugly.

Just let's all avoid getting personal ok.

[duke916]

Duke,
Main personal ah u. tsk tsk. What can I say. You ask me a question? I ask u back one. Are you one of those people who likes to boast their good deal at other people's expense? lol. :?


OK, I rest my case... this is one extra sensitive kitty here...

peace!

[qqmeng]

Nothing will be removed as we believe here everyone is entitled to an opinion, good bad or ugly.

Just let's all avoid getting personal ok.

now that's good work!!!

thats how a mod should run his forum... running it with a clear mind and not getting personal.

kudos.

[leslie]

I have noticed,

This is seriously not the first time one complaint from buyers against YL, and i have noticed such complaints are very similar in nature, its due to the interpersonal communications btw sales person/owner and customer.

More or so i have noticed the complaints are more leaning towards how both parties communicate with each other.

Nothing to be mentioned abt the sales process or end product etc.


As for me i have nothing against YL, i know him and his brother and this was even before Shutter Asia was set up, he treats all his customers nicely and some even go out and have drinks with him.

If there is a complain on YL i feel anyone should just talk to him personally first and sort the matter out before posting anything on forums. I believe its best to resolve issue's out of door before going public as this involves YL's integrity and his company's name as well.

It would be unfair for everyone here to listen to one side of the story only. It would be best if both stories can be heard.

P.S i am not siding anyone here, its best if everyone knows the both sides of the story.
And also to justify any comments and actions as well. Its best to let YL himself explain also.

just my 2 cents opinion.

[qqmeng]

haha....

YL is bad??

heheh...wait till you hear my XO story from sri selangor in pertama complex. kekeke

[antonsw]

Yep. Some people do try to get personal by making personal remarks and going off topic. Siapa makan cili dia terasa pedas tu..

now that's good work!!!

thats how a mod should run his forum... running it with a clear mind and not getting personal.

kudos.

[bobtahar]

haha....

YL is bad??

heheh...wait till you hear my XO story from sri selangor in pertama complex. kekeke

Yep Yep... heard that & been there many times to Selangor Photo until I also become like them... but... hey!:redface:... most of my equipment bought from this shop.:?

[andythology]

Wow. this is first and ever I heard about it.

Agree with many here, staff in the store goota buck up man. Represent the business as the frontline people. Thou a reputable store, still improvement needed alot. As for Desmond, one of the best customer service provider!

[twsttl]

"see who you are"

Hehe, kinda agreed with your above statement.:D:D:D

I had have a very bad experience with Desmond too(Note- is Desmond but not Ah Hong or YL or his staffs.) when 1st visited his shop.:D:D
But 2nd visit/ deal ok lah after 1 of my fren(who is a regular customer of Desmond and bought many many Canon stuff from him)
talked to him and ask him to give me his best price to get a set of Canon equipments (30D + Vg + 10-17mm + 17-50mm + 70-200mm L + 580EXII +
few filters + other accessories.) when I was jumping ship that time.:redface::redface:

So to my personal:-
IF you want best price- go YL.
IF you want good customer service- go to somewhere else.:D:D

[antonsw]

With regards to this forum where they have published their contact number, I think they have to seriously reconsider removing that number if they do not have time to entertain calls. Mind u, only 1 question was asked, but before next question was asked, the phone was hung up. Might as well just post on the forum... "for best experience, please contact Desmond". Hehehe.

I have noticed,

This is seriously not the first time one complaint from buyers against YL, and i have noticed such complaints are very similar in nature, its due to the interpersonal communications btw sales person/owner and customer.

More or so i have noticed the complaints are more leaning towards how both parties communicate with each other.

Nothing to be mentioned abt the sales process or end product etc.


As for me i have nothing against YL, i know him and his brother and this was even before Shutter Asia was set up, he treats all his customers nicely and some even go out and have drinks with him.

If there is a complain on YL i feel anyone should just talk to him personally first and sort the matter out before posting anything on forums. I believe its best to resolve issue's out of door before going public as this involves YL's integrity and his company's name as well.

It would be unfair for everyone here to listen to one side of the story only. It would be best if both stories can be heard.

P.S i am not siding anyone here, its best if everyone knows the both sides of the story.
And also to justify any comments and actions as well. Its best to let YL himself explain also.

just my 2 cents opinion.

[noruazumi]

i went to the shop for the very first time last weekend. i didn't know Desmond but i know that he was not in the shop. my first impression, ok; nothing really bad. eventhough at some point i find one of the staffs there a bit annoying, i mean talking like he knows everything to the customer. to me that's a bit rude or maybe i was being over-sensitive. but in the end, the customer bought something also from the shop.

when you are running a business, you must accept these sort of comments or feedback. but you can always choose not to. but again, if you are looking for improvements, u need to take note all these stuffs.

as a customer, you also have to try to understand the situation where human are prone to make mistakes, even the person who is running a business. there is a bad day, and there is a good day. of course we as the customer always want good deal and good service. in fact we are entitled to those. if we felt that we are not receiving the service or deal that we expected, we always have the options to choose.

so both businessman & customers need to make a wise decision. :)

[antonsw]

Thanks for that.

Hmm... to be objective.. come to think of it, this concern will exist with any camera shop (including JOne or Mutiara or Photo direct for that matter) that publishes their handphones on this forum. If they are not free to answer calls or questions politely, then better not to give their handphone number. Perhaps we must pre-announce that we are from ShutterAsia forum (or photokaki forum), then they give different service? That's why I said sometimes "see who you are". Hehe.



Hehe, kinda agreed with your above statement.:D:D:D

I had have a very bad experience with Desmond too(Note- is Desmond but not Ah Hong or YL or his staffs.) when 1st visited his shop.:D:D
But 2nd visit/ deal ok lah after 1 of my fren(who is a regular customer of Desmond and bought many many Canon stuff from him)
talked to him and ask him to give me his best price to get a set of Canon equipments (30D + Vg + 10-17mm + 17-50mm + 70-200mm L + 580EXII +
few filters + other accessories.) when I was jumping ship that time.:redface::redface:

So to my personal:-
IF you want best price- go YL.
IF you want good customer service- go to somewhere else.:D:D

[ken6172]

by me the service of the YL camera is good & helpful.that why stat i know how to clik the shutter of camera,all my camera & lens is buy form they,coz i like they service..:D

[maestro]

so far they all never rude or never layan me .. even thought i ask a lot of thing and test a lot of thing also and never buy .. so far all staff + desmond never give me hardtime and their are frendly only thing is that the SHOP always FULL with PEOPLE ..

ask for me .. they are really nice and SONGLAP many many THOUSAND of my money hahahhahaa and i'm happy with empty pocket ...

it a WIN WIN situation so don't take it personally .. after sometime you might be going TEH TARIK with them ..

[SoErique]

I think, personally, YL is a place where you go when oyu know what you wanna get. If you gotta ask a lot of questions, i don't think that's the place to go. Coz most of the time Desmond and his staff will be busy and the place will be full of people who know what they want.

So yea, as someone said before this:
want good price go YL
want good customer service go somewhere else and pay more.

BTW, i can also say that Desmond is a man of his words. Very snappy and decisive. His staff kurang, coz they need to refer to big boss ultimately.

[twsttl]

Thanks for that.

Hmm... to be objective.. come to think of it, this concern will exist with any camera shop (including JOne or Mutiara or Photo direct for that matter) that publishes their handphones on this forum. If they are not free to answer calls or questions politely, then better not to give their handphone number. Perhaps we must pre-announce that we are from ShutterAsia forum (or photokaki forum), then they give different service? That's why I said sometimes "see who you are". Hehe.

Hehe, no need to mentioned/ referred where/ which forum you are come from;:cool::cool:
just pretended yourself is a regular customer of them and talk to Ah Hong,
say- 'Ah Hong ah, can you check the availability of what what what for me ah?? how much ah?? I'm who who who ah, give me your best price lah, ok? Ok, I come to your shop later ah...'. :D:D:D
I'm sure all questions kau tim within a minute.:D:D:D


want good customer service go somewhere else and pay more.



Not exactly.
Recently I just bought a set of Canon EF 100mm f/2.8 USM Macro that YL was IMPOSSIBLE to offered.
PM me, I can give you the phone number of the guy that can give your better offer; he provided better customer service somemore.
:cool::cool::cool:

[duke916]

Yep. Some people do try to get personal by making personal remarks and going off topic. Siapa makan cili dia terasa pedas tu..

chill dude,...... your bitchy remakrs pretty much tells why u r treated that way in YL...

[ShaolinTiger]

Any more from anyone and the ban hammer is coming out. :cool:

[ndgoh]

Sigh... The forum is ALIVE!!!

Anyway, I dont have shop preferences... unless they really treat me professionally and I dont call up to enquire about products... They are not DELL.

I'd be surprise if they treat me real nice... other wise I'd just go about doing my business and if they can make me part with my money... well they are up to it... Otherwise, there's so many other shops around and really... what's the point of getting so upset?

Good customer service in Malaysia? Still a long way to go le... :run_away:

[antonsw]

Haha. So you makan chili right? So lame...

chill dude,...... your bitchy remakrs pretty much tells why u r treated that way in YL...

[Freaky]

last warning... for everyone...

no personal attacks. pls be adults and make constructive arguements...

[antonsw]

Yep. Never started and never used any vulgarities unlike.... That's why I said like the saying, siapa makan chili terasa pedas.

last warning... for everyone...

no personal attacks. pls be adults and make constructive arguements...

[Freaky]

whether u commit armed robbery or take a lolly from 7/11 without paying, it's still called stealing...

Insults and attacks in the guise of other words are still insults and attacks.

[jayhan]

i dont see the point where u both are going.
neither are the comments in your replies any constructive in this matter.
i am putting it in a plain simple english manner - that any more personal attacks shall not be tolerated.

so please guys, lets keep this clean. having the last word doesnt mean u win anything in this sorta arguments.

[damonlbs]

guys please do not feed the trolls (http://en.wikipedia.org/wiki/Internet_troll)

[wasabi]

wah~~` YL u hear us not?? quickly hire two pretty chickz/modelz~

one for answering calls

then 2nd for customer service

kakakkakakaka
=)

[leslie]

STOP putting up unneccesary and Totally non related comments .

This is a warning and to all others as well.

I will not hesitate to award a infraction notice to anyone who continues to post totally unrelated comments.

[Falcone]

I had one bad experience, bought a second hand 28-70 nikkor. Within few weeks the AF-S motor died, sent it to claim. For three months and not back, in the end Desmond agreed to refund my money. Although I was not happy with the situation, but I was satisfied Desmond and his brother settled this issue.

I have been to quite a few shops, they are all the same. They won't tread you nice unless you are serious about buying, especially if the shop is really busy. And if you actually been to YL they are really busy shop. You attitude towards the shopkeeper would also determine how they tread you, if you 'LCLY' would you expect them to be nice to you? Sometimes you just have to be patient.

No point blowing your blood pressure for this.

[tresca]

Well yep. As the saying goes.... Cheap may not be good. Good may not be cheap...

yup, you are right, but sometime it is "cheap and good" stuff available. :cool:

[andretong]

First of all, your first post in SA is to complain about YL, and you did not give any detail of your complain so people can understand what you gone through. Therefore people might think that this fellow must be trying to sabotage YL, maybe from another camera shop, maybe his enermy or something.

2nd, your title "BEWARE OF YL Camera Shop" sound a bit too strong, as if you are being con or rob by YL and inform us to avoid YL at all cost. :P
I think your title should change to "I have a bad experience at YL Camera shop" :)

Anyway, base on what i understand here, you had a teleconversation with YL people. and you base on that one phone call to judge them bad. It is best not to judge people base on just one phone call, you might not know what kind of problem or emergency they are facing over there. Why not try to contact YL again and insist of talking to desmond and see how he treat you this time. If the 2nd and even 3rd time the treatment you receive is same, then only make a conclusion about them.

Personally I have not buy anything from YL before, but i have called him many times asking for some quotation and sold him some of my gears too. Therefore i'm not one of his regular buyer. however everytime i call him i have no problem with the way he is servicing me.

[herotamil]

wow... hot topic for the day... yenadei...

[takader_lagi]

mods,close je la thread ni..topic go too far..nothing to worry anymore..seem u know what was happen,then plan everything before you go for shopping..ciau sin ci.. :P

[g88]

:rolleyes:....

Oh well let me tell about my experience...so far only went twice and i bought nothing at all from them...:tongue_roll: infact till now i still havent know whose is whole...so far only know there is a total a 3 faces i saw...

I guess the one sitting most "inside" is the boss Desmond...

1st time i went was with my friend, we see see look look outsite the shop windows glass since bit scare and malu...there were like 1-2 customer inside...then we walked in...again see see and look look ourself...both the staff..i think it's Hoong and ?? was attending the customer...that time Desmond was not in...

So i started asking them lens prices ( i got to know they are pro in 2nd hand market)....so i think it's Hoong ( the singer right :p) which let me touch and feel couple lenses...one of it was 70-200mm F4L...was so yummy but pocket tarak $$ :redface:...then as their getting less busy...my friend show up his Samsung DSLR (that time Desmond already back, specky guy right?)....all the stuff and Desmond was kinda of suprise seeing Samsung DSLR for the first time...:D (its same alike Pentax *ist DS except the branding only)...then we pass to Desmond to clean the sensor and bla bla bla...(can't recall the rest of the story)

Come to 2nd time, i brought 2 of my colleagues visiting them (One was Nikon D50 user and another 400D user)..this round more customer...it was also my first time seeing 40D (a sifu is buying) - brought he toy (lenses) to test out the body as well...again we look look and see see ourself...

End up the D50 user got himself a 50mm F1.8 (new) and Blower...400D friend wise got himself a Manfrotto Tripod (Pro180x or something with ball head all)...so YL make around Rm700 business i think :)...during the transaction time, Hoong ( the singer right :p) found out one of my friend is PSP fans and did have some chat wit him....then my friend passes his memory stick to him to copy those "full version" games :P:P...they are like abang adik at one moment...

SO MY EXPERIENCE WITH YL IS CONSIDER "Nothing" yet...either good or bad...if the are selling import using they will tell you...price and warranty vs local warranty...

That's all for me...

PS: I think YL ppl would be reading this....just consider this as feedback...remember we cannot PLEASED everyone at all time....everyone have their moody and busy time...especialy when your have customerS around....

Am i going out of topic ? IF YES SORRY !!!

[narrowband]

I have bought from them before and I have no complaints. The first time I started speaking in English but upon hearing them converse in Mandarin among themselves, I switched to Mandarin and I must commend them for their professionalism and friendliness. Talked and laughed as well, I think it's safe to say I'm pretty satisfied with my experiences with them so far (not that I had many, I only went there twice in a span of two days).

I had thought of calling up to make some enquiries but then I decide to drop by instead. It's much easier to deal and talk face-to-face.

[ShaolinTiger]

mods,close je la thread ni..topic go too far..nothing to worry anymore..seem u know what was happen,then plan everything before you go for shopping..ciau sin ci.. :P

Why would we close it? Are you scared of complaints? Or do you think people are not entitled to an opinion.

We won't be closing anything (as long as people don't get personal).

[leslie]

a word of advise, when dealing with family owned business its best to engage in a friendly conversation and be sociable. Use your discretion. Anyone for the matter will never know a little friendliness and a warm smile will bring you rewards in the near future.

[newdaddy]

your title "BEWARE OF YL Camera Shop" sound a bit too strong, as if you are being con or rob by YL and inform us to avoid YL at all cost. :P
I think your title should change to "I have a bad experience at YL Camera shop" :)

yea I agree, my first impression is that YL is conning their customer or something! which make me shock and quikly click into this forum bcoz i recently bought a lens and flashgun from them!

Jz to share my experience here, I first got the contact number here and call them up to check their available stocks and prices for quite many times, though their answer doesn't sound very friendly but yet they do tell me everything i ask and, they are not rude either ( maybe bcoz i put my question straight to the point).
I am a businessman so I understand how they feel. imagine u got hundreds call a day asking for this and that but end up only one or two who turn up! Also many client jz come and ask ask test test and didn't buy anything.
As a businessman point of view, if I hv too many customer to handel at one time I'll hv no choice but to give priority to my regular or potential customers first. Unless I hired more sales staffs to handel customers inquiries but yet again, the additional cost incured will surely hv to pass on to customer, meaning price wil b up!
In YL case their strategy more to pricing. Which you don't need to bargain and they will give u good price! Here they can't tolerate if customers keep asking for more and more discount which their profit margin don't allow...
I've been to another camera shop with superp service, very sweet talk salesman.. but guess what? the same item is selling for much more expensive, about 20-30% in difference...

[na7ure]

*Sigh* So sad to hear someone is complaining their service.

I've never been once condemned by them, and even better belanja me minum and makan and yet I don't deal much business with them.

One philosophy, "If you treat someone good & fair, I am sure people will re-treat you the same of how you treat them"

Happy Shopping! *I am going YL now, they are belanja'in me to they Annual Dinner" :tongue_roll:

(Sorry moderator, OT a bit) :)

[chenws]

I bought my 5D from Desmond some time back. He personally delivered it to me in PJ because I couldn't go to KL.

To be fair, I don't think one can pass judgment by a single telephone call experience.

[herotamil]

*Sigh* So sad to hear someone is complaining their service.

I've never been once condemned by them, and every better belanja me minum and makan and yet I don't deal much business with them.

One philosophy, "If you treat someone good & fair, I am sure people will re-treat you the same of how you treat them"

Happy Shopping! *I am going YL now, they are belanja'in me to they Annual Dinner" :tongue_roll:

(Sorry moderator, OT a bit) :)

got annual dinner? why i'm not invited? hahahha... sorry off topic... :partyon:

[Lights]

I & a friend visited YL for the first time, just jalan2 cari lens, saw and felt around 7 lenses,spent 1 hr just looking n pegang2, there were 2 other cust,they never tunjuk muka, ., very nice n finally ended buying a metz flash n new sigma lens

[Bigcrapshooter]

Guys,

While I know some have no complaints of YL in Pudu. I just want to share my experience. Their service is inconsistent and they are the type that "see who you are". You may get differential service and at times, they are absolutely rude and just ignore you completely. Beware when buying from them cos their after sales is questionable whether new or second hand goods. Calling their number is useless cos they are just plain uninterested to handle your queries. Their attitude is more like you want you come lah! Well it just goes to show. Well this is the era of the internet and this is intended to share with all where you buy and what type of service mind set they have. One off purchase mindset or interested to build a loyal base of customers.

IMHO, You should only say " Beware of YLcamera" if,

(1) You sold your gears to them and it ended up that the cheque u received bounced.. and Desmond says to you that's your problem that he wont be responsible..

(2) You bought a lens from YL and after only using it for one time, the auto focus dead. Upon returning to YL, Desmond shows u a sign board with a clause written " spoil no guarantee"...

(3) After bargaining for a particular gear, u dont want to buy it..and Desmond cover your head in a guni and hentam u kao kao, so kao until your wife asked who are u when u return home..

otherwise.. perhaps u should consider the title " XXX YLcamera didnt give me emperor treatment"

Personal experience, Desmond service is fair to me. I went there and acted like a dumb. Desmond including his staffs were very patience in explaining the stuffs to me :)

[aphis]

well, it seems dat more retails shud learn the real deal of customer service, ('up to customer's expectation') in which if not most, some retails were lack of. in dis case, it's d only complain, maybe in out of 10, bt it's something to consider. Im a believer that business is personal.

so d advice is, go to the place dat serve u well.

side note: I've never been to YL Camera actually. :tongue_roll:

[cransdelta]

I think the problem is the way they talk to customer. As my fren 1st time went there to get a lens and request for discount. Then the reply from them is " we only give discount to regular customers". Hey, if someone dont give u a good price in 1st place and with that kind of reply, will u be the regular customer??? So I think the reply a bit inappropriate lo. Thats only my opinion.:D

[Freaky]

I got discount first time i went...:)

[leslie]

Actually how the way a retail person talks sometimes is also how the way a customer talks IMHO, it takes two to tango, i believe, communication works vice versa in both ways and if you are tactful enough , even the hardest, most stubborn sales person can have a mutually beneficial agreement.

Done deal and both parties are happy.

no 1 rule retailers never give discounts the first time you meet them, its how the process of getting good prices which is the challenge in any sales process.

[Des17]

i also get discount 1st time~

[tresca]

i also get discount 1st time~

me too..........

[hyin21]

Just an opinion. Almost nobody sells and buys at the sticker price or even recommended retail price. So that's discount to you already......

[ShaolinTiger]

Actually the first price YL gives you is a very good price, lower than the prices most big camera stores will sell you AFTER haggling.

They don't offer much discount on top of that unless you buy regularly, it's already well discounted from RRP.

That's why so many people go to YL, because you don't have to haggle.

[tresca]

Just an opinion. Almost nobody sells and buys at the sticker price or even recommended retail price. So that's discount to you already......

Actually the first price YL gives you is a very good price, lower than the prices most big camera stores will sell you AFTER haggling.

They don't offer much discount on top of that unless you buy regularly, it's already well discounted from RRP.

That's why so many people go to YL, because you don't have to haggle.

WYSIWYG right?

(What You See Is What You Get)

[hotdrive]

bought from YL before, no such problem :)

[D.X]

come to YL more often, u'll found out that.... they r......cute.... =.='''

cheer up man~

[ikelah]

i have heard complaints from friends from YL before but as for myself its okey. they answers my questions and i bought what i needed. if there are too many customers inside, i'll just wait outside, browsing the lenses on display. as for phone conversation so for so good.

[firdaosh]

i also have bad experience with YL .. their staf quite cocky especially if u are not their regular customers .. i just like to deal with one of their staff, i dont know his name but his a nice guy . hehe .....
what can i say, YL have a lot of 'rare stuff' there n the price okla .. just nice not so cheap n not so expensive :D

[RADINSYAH]

Guys, I agree with Antonsw. Since when merchants have the power? We consumers must not bend over for the bourgeoisie ways of the local merchants of today otherwise their service WILL NEVER IMPROVE and our satisfaction levels WILL NEVER BE FULFILLED.

We cannot remain the "takpelah because they have the goods" attitude. I've once been treated kindly by my Mac supplier which later gave me lousy service because they grew bigger. My written complaints, e-purhases, and scout for other sources have resulted in them changing their ways -- they now service me good again, and I am ok dealing with them again.

The ONLY reason why YL and the likes can get away with this economic bully, is because those of you who "will always go there even with legs amputated" or for the "sake of the goods" are giving them enough profitable reasons to remain bullish. Since when is their fight with their GFs can become a reason? This is business, not friendship guys.

Remember 1: The goods don't come from them but from manufacturers. Our purchases pay their salaries. We are providing them NOT the other way around. Like a reliable camera, a merchant's pre & post sales service is what makes the buy worthwhile.

Remember 2: I've been treated 200% better by those mat sallehs from UK and USA when buying things online. Both their friendly language, thorough assistance, and prompt attendance are exemplary. This, from thousands of miles away when it is sooo easy to just screw me instead.

Remember 3: Our developments in our fields and trade experiences are the result of our own doing and selfishness. If we band together and comment our displeasure in one voice, even a whisper would have great effects. We create our own commerce culture.

For those who sided with the bad merchants, shame on you. Shame on you who are ok with being treated like dogs or 3rd class citizens just so long you get your goods. We are the consumers, and consumers ARE ALWAYS RIGHT!

[soloman]

YL is like 'ASTRO' ---- no choice... :tongue_roll:

[Freaky]

Guys, I agree with Antonsw... etc etc

Sorry to say... what a load of rubbish.

Yes, I agree that service in Malaysia overall is sub-standard, but to say that customers must demand to be served properly is just a load of rubbish... The best way to 'get back' at a store that did not give you proper service is to shop elsewhere.

When they have no business, they will either close shop or try to improve. Sometimes it pays to complain to 'higher authorities" as I have done so with a Mac reseller also. But that was bcos I was going nowhere with the reseller. My email eventually went to regional Apple regional HQ in SG and my problems solved. I no longer went to that mac reseller for anything... they closed down a few months later... (Most likely that others had bad experiences with them also)

Do i demand they treat me like a king, just because I am a potential customer... no... I can get the same goods elsewhere. That is why we live in a free market economy.

As having worked with a multi-national retail chain before, the rule of thumb for complaints is that for everyone that complains, there are around five more who have problems but did not complain. And everyone who has had bad service or experiences with shops will tell on average around 20 other people.

To me, to demand service from stores is just plain ridiculous... There will always be times that you will not get served promptly or properly. Does that make the retailer bad? The only scenario where you will get personal service is if either the shop you go to takes appointments for you shopping like some hi-end stores or stores with extremely low traffic flow.

Besides that, it will be impossible for any store, local or international to provide 100% service 100% all the time.

The level of service in Malaysia is not as good as overseas, but still acceptable to certain levels.

With the complaint posted in the 1st thread, I think it's silly to base your whole perception of a store or people on one phone call.

[AdrianLoke]

Yeah, they're quite rude too. when i asked them about the 400D price they said RM3K and no bargains rudely and hanged up.;)

[leslie]

I am beginning to see this thread is seriously going no where :rolleyes:
from a point of first complaint then comment then complain then comment till i have lost count what it is all about.

simple suggestion here, go talk to YL personally he's a different person all together.
And word of suggestion he doesnt have time to entertain calls on prices, rather he prefers to deal with you face to face.You can see him on his mobile 24 x 7, dont believe ask anyone who frequents his place.

Btw YL is never rude, he just simply has too little time to do anything. Try spending 30 mins at his shop and you will experience how busy this chap is

I have been there many times before and i learnt this myself. Sent a few customers to him personally and ran up sales of more than 5 figures from them why i would recommend my friends there ?
Cause he can be negotiated at the end of the day and has the best deals in town.

Its how you deal with him

[na7ure]

come to YL more often, u'll found out that.... they r......cute.... =.='''

cheer up man~

CUTE? U G-A-Y ah? :Poke: :whipped:

[jayhan]

lets not get personal here ok lads...

[mac]

well i normally do my research 1st b4 buying and expensive stuff. i dont care about service, as long its cheap i'm in. In Malaysia where got good service wan, they all after your $$$ only mah

[xx_dd]

wow, so long this thread!? Anyway I totally agree with mac said. :)

[zuhrie]

my experience with yl - desmond is great and nice guy. his staff sucks, cocky and treat customers nicely only when desmond is at the front counter. call them? i know they're busy so i always sms for inquiries and often got replies within an hour.

my opinion - desmond needs to improve his staff's customer service. hope he reads this and do something about it. if he can give good customer service, why can't his staff?

[D.X]

CUTE? U G-A-Y ah? :Poke: :whipped:
LOLz

cute doesn't equal to girllish.
cute's definition is : ugly but adorable
but it doesn't mean for female only.
little boy also can be describe as cute.
when a man doing sometime stupid or funny, we can always describe them as cute.
when a man act like an idiot, we can always say "cute".
when a boy act like an idiot, we can always say "idiot".

u r cute too...... :tongue_roll:

[ndgoh]

YL... sigh... Speechless...

[cindyen]

just bought a flash fromYL.
i think their service is great. sumore i had to trouble them by taking out all the flash ranges. lOL! me being a noob in flash.
open see see., then say don wan. kesian theguy that have to layan me.
:)
thumbs up!

[cocophony]

i just bought new nikkor 50mm yesterday along with remote cord, filter, eyecup. I know what i want and where i could get the best price in town. so fast, its like 10mins only...

although that so many people in there, linger and seeing and drooling on the lenses, the shop owner serves me quickly... cuma, bila dia suruh assistant dia serve me, si-rambut-pacak-kurus guy buat muka tembel..masam jek.. i xkisah sgt coz the owner already got what i want..so i just pay and leave...

anyway, great bargain and lots of D200s!!!... hehehehe

[Mavik]

Well I bought a couple of things from YL before and frankly, perhaps they may look rude or cocky or say what you are, after a couple of minutes chatting with them (with my utterly broken cantonese), they ended up laughing and joking a lot with me and talking about camera stuff.

But in terms of service, its the same I go everywhere. Even the PC shops at Lowyat may be like that but you just need to a little bit of time talking and chatting. I believe that everyone is not rude by nature so just imagine you working the whole entire day or even the weekend and even as customers, are we rude or do we look down on the shopkeepers?

[cindyen]

lol... and the guy very hensem toooooo.. can ask him out for model shoot :P

[jassed]

I think if we all do some research and know what we want, then there wont be much hassle at any shop. Just be polite. I went there, if they are busy with other customers (they usually are) then i just stick around looking at the bags or 2nd hand stuff on display and talk to them when they are a bit 'loose'. Otherwise, if i know what i want exactly, i go straight at the guys. They usually would serve you lah.

[karheng]

I tried all sorts of lenses at their shop. No problemo...Very friendly and no complaints when i try multiple different lenses..

And yes i bought some stuff as well...


Kita mesti cool! :cool:

[shorinji]

i've been there a few times...and never had a problem with them. Just follow my way. Go there...if a lot of customer that time..just be patient..and wait for ur turn. I'm sure..they will attend you nicely. :)

[Jyi]

IMO...

Don't expect to be 'layan'-ed instantly. I went there to get my 17-40L 2 days ago and had to wait for a while too. They'll serve you once they can. Take your time and look around their shop while they are busy. You'll find stuff that will be missed if you didn't do so because the shop is packed with great stuff and even they have to check their database for certain items. Once you see any of them free, just get them to show you what you'd like to see. I got to test an EOS 5D with the 17-40 OUTSIDE their shop and they didn't complain. Because of their service, remembering me from my first and previous visit cause my dad wanted to get a camera bag for himself and nothing else (I even tested the Tokina 12-24 at that time), my dad agreed to get me the 17-40 :D.

Be a bit patient. Treat them like your friends, talk about anything the chat shifts to and they'll soon be your friends and you'll be theirs. :)

[noruazumi]

this thread has become more like feedback thread for YL Camera. why don't we change the title to something more suitable, yeah? agree? :)

[syedfirdaus]

agreed!! huhuhuhu....go YL!! go YL!!!

[tresca]

this thread has become more like feedback thread for YL Camera. why don't we change the title to something more suitable, yeah? agree? :)

No objection, but must get the person who post to agree rite? as respect

[swleong]

I went to YL and kacau-kacau not less than 4 times (play with lens and cameras, asking for opinions...etc), and phone them more than 10 time at different occasions, and buy nothing. Yet the service is quite decent everytime.

Thank you YL guys for not kicking my butt, hehehehe

[noruazumi]

No objection, but must get the person who post to agree rite? as respect
the person has not been around for quite some time. plus the thread has grown and become everyone's thread. so i guess it is appropriate to change the title to more suitable one. :)


and it has been changed.

[maestro]

never at anytime they didn't entertain me even thought i don't buy anything always kacauu and test lenses hahhahahahha .. they are all good to me

[duke916]

the person has not been around for quite some time. plus the thread has grown and become everyone's thread. so i guess it is appropriate to change the title to more suitable one. :)


and it has been changed.

Hit and run?

[noruazumi]

Hit and run?
i can't really say but 99% of his posts were in this thread only (http://www.shutterasia.com/forum/search.php?searchid=203631).
it's ok, we are still here doing fine.
teach us not to quickly jump into conclusion. :)

[yamanz]

Almost all my equipment were bought at YL, never had that kind of experience before. Be like me, I just go there, already had in mind what I want, dont mess around with them, just go straight n tell them what you want. Understand that they're busy. Just put ourself in their shoe laa...

ps: I m very satisfied with their goods and price. Always get a good deal with Ah Hong/Ah Heng/espceially Desmond.

JANGAN LUPA MENGUNDI........

[African Tiger]

Well, I must say that I am one of YL Camera's most satisfied customers. For the past 10 months+ I have spent at least more than RM2.5 K+ on purchasing camera bags and a few accessories from them. At one time they even spread opened 4 different model of bags (plastics removed and also climb high up to bring down some bags on the high shelve) for me to compare. Mind you at that time there were customers present too. They served well and another plus factor I found with them they always give you the best price which I could not resist or further negotiate. Hats off to YL Camera's staff! Cheers!

[lanun8]

hmm.. just bought a bag there.. but many times i had visit, the most thing i really annoyed is the salesman are to "bongkak", maybe I'm not the regular customer or whatever, but the service is poor. they have said to me one thing that i can't forget forever.. "i sudah jual ini barang banyak" refer to my negotiation.. :mad: wtf.. but the price 4 some items is extremely low.. thats the one thing i noticed..

well.. now YL Camera is the last choice to me.. if other shops didnt gave me the lowest price, then the end of the day i'll go for the cheapest rather than customer secvice... lol

[eclipse]

hi, i've had a few experiences with YL.My first deal was when i bought my first dslr from Desmond, a nikon D50 when it was in market.Desmond was quite approachable and friendly.But maybe i find him a man of few words.So far quite okay in terms of service because i called up a few times to enquire about prices and he return calls and is quite helpful. I've only had a bad experience at YL after he moved to the new shop lot, i was serviced by his salesman.I wanted to get a lowepro 300AW bag so i went there to enquire about the bag, the salesman wasn't really interested in attending to me, even when i asked him questions.maybe because i was carrying a nikon free D50 bag. Then i went on enquiring about the manfrotto tripod, with 486RC2. I wanted to get a sturdy tripod because i was at the point of changing my system to canon and was about to buy a lot more pro equiptments to take my photography to another level.But i said i wanted a larger ball head like 486RC2 but they only have the smaller ones. The salesman sarcastically asked me, what camera are u using..and lens you have..omg..so rude.I know at that time i was only using a D50 but please don't judge a person by the camera he or she uses.So i just went off, finally, i decided to buy a tamrac Pro 5 and subsequently a Tamrac Velocity 9x at KEAT.I find raymond from KEAT a very friendly person and a person who serves customer very well.Kudos to him. But the incident at YL might be rare due to the attitude of the sales person and not the owner himself, i still went back to buy a 580 ex2 after a few months..no grudges held againts them.Just hope that the shop owners will constantly check on their staff and wil be open to service feedbacks from their customer.

[canoneos]

well, if for me, i think the customer's services will be more important and price. because after we purchase a good from the shop, i assure that we want the services. when i have problem, they can solve for me. or maybe can give me some hince or tips of "how to function the camera system then pricing. do you agree with me?

[eclipse]

well, if for me, i think the customer's services will be more important and price. because after we purchase a good from the shop, i assure that we want the services. when i have problem, they can solve for me. or maybe can give me some hince or tips of "how to function the camera system then pricing. do you agree with me?

i guess, customer service not my main priority, being treated with respect and well is better.I don't send my damaged or faulty unit to the shop, i send it direct to the service centre. I already know what i want to buy from the shop and the price i would expect, so most of the time when i buy something.It's more like me going there to collect what i want and pay.That's all.For some, customer service is important, maybe they need to know how to operate, or need some tips in using the camera, or maybe opinions. :)

[ariff budiman]

I like YL, one stop photo shop. Not pricy, informative, supportive, all level, good second hand stuff, served by celebrities, can do business. :D

[firefly]

hi, i've had a few experiences with YL.My first deal was when i bought my first dslr from Desmond, a nikon D50 when it was in market.Desmond was quite approachable and friendly.But maybe i find him a man of few words.So far quite okay in terms of service because i called up a few times to enquire about prices and he return calls and is quite helpful. I've only had a bad experience at YL after he moved to the new shop lot, i was serviced by his salesman.I wanted to get a lowepro 300AW bag so i went there to enquire about the bag, the salesman wasn't really interested in attending to me, even when i asked him questions.maybe because i was carrying a nikon free D50 bag. Then i went on enquiring about the manfrotto tripod, with 486RC2. I wanted to get a sturdy tripod because i was at the point of changing my system to canon and was about to buy a lot more pro equiptments to take my photography to another level.But i said i wanted a larger ball head like 486RC2 but they only have the smaller ones. The salesman sarcastically asked me, what camera are u using..and lens you have..omg..so rude.I know at that time i was only using a D50 but please don't judge a person by the camera he or she uses.So i just went off, finally, i decided to buy a tamrac Pro 5 and subsequently a Tamrac Velocity 9x at KEAT.I find raymond from KEAT a very friendly person and a person who serves customer very well.Kudos to him. But the incident at YL might be rare due to the attitude of the sales person and not the owner himself, i still went back to buy a 580 ex2 after a few months..no grudges held againts them.Just hope that the shop owners will constantly check on their staff and wil be open to service feedbacks from their customer.

I agreed with what Eclipse said. When Desmond was in his peanut shop, there is a sense of friendliness. But this new shop seems 'unfriendly' and no one seems to greet you if you are not known to them, or your gears are few.

[tinster]

I like YL, one stop photo shop. Not pricy, informative, supportive, all level, good second hand stuff, served by celebrities, can do business. :D

what celebrities? :?

[brownteddy]

what celebrities? :?

Hong, the superstar!!!!

[chelleinc]

my very 1st experience with YL?? hahahaha when i arrive there, saw a lot of people & bit cramp so wait outside when the crowded dismissed i went in an my friend talk to the salesman jeng jeng jeng hahaha all of them very surprise coz my friend can talk cantonese fluently and i can understand siu siu la.. they surprised coz org melayu can talk cantonese?? hahaha after that everything went smooth, i just ask them to bring me what i want then pay them then cabut cant stay long coz need to go somewhere else after that erk b4 that sempat lg bkenalan with jason or beyond (his nick) who lepak there. i wish i can lepak at YL like daily but am staying in ipoh :P lol

hopefully they still give me the same service for my next visit ;)

[amran]

i've been to YL just few times .. old shop lot. during that time not many people. for me .. the service is ok back then.

Recently i met few of my friends and most of them dun like YL. They said price is expensive and most of the time cannot nego. Some also claim customer service not nice. They told me desmond is ok, but his brother very arrogant wan. Maybe coz they already got a lot of customer so can act2 a bit lor.

There are few oredy who got bad experience with YL. Perhaps, one day we also 'kena'. People will not talk if it is not true. My advice, treat your customer equally.

[mik3]

No body is perfect, maybe those are juz their moody days...

*an out-of-topic question, just curious to know how many years
have YL in the business ??

[ed2005]

I sms YL for quote on some camera bag and they responded. Reasonable price. I went to YL for the first time a few days ago. They are friendly. They did not complain when I asked to see this and that camera bag. They even recommend me another bag which no stock at that time which is much cheaper and suit my needs. I did not buy anything that day. I will be going there again this Saturday. I hope they will still be friendly to me this Saturday. I hope to buy my camera bag from them this Saturday.:)

[bobkids]

Guys,

While I know some have no complaints of YL in Pudu. I just want to share my experience. Their service is inconsistent and they are the type that "see who you are". You may get differential service and at times, they are absolutely rude and just ignore you completely. Beware when buying from them cos their after sales is questionable whether new or second hand goods. Calling their number is useless cos they are just plain uninterested to handle your queries. Their attitude is more like you want you come lah! Well it just goes to show. Well this is the era of the internet and this is intended to share with all where you buy and what type of service mind set they have. One off purchase mindset or interested to build a loyal base of customers.

Hi !
I am going to YL Pudu for the First time on Tuesday 8Apr.
Will let you know how I was treated then.
Kena Kick-out atau kena sayang !!!!!!! Haha!!!!

[twsttl]

I think they've learned their lesson oledi from this thread.:P:P:P
Anyway, good luck to you.:D:D:D

[alvinool]

i thinks depends on who the staff layan u..i been there once oso.there is 1 guy, long hair look like f4 quite LC, straight i dunwan buy from him even is cheap.You ask him the price just like dunwan to ans u. But after that i serve by another staff wearing spec, quite a nice guy ending up im buying few more things.

[sedut]

I think they've learned their lesson oledi from this thread.:P:P:P
Anyway, good luck to you.:D:D:D

I beg to differ. My lunch hour trip to YL last wednesday made me feel like I was a beggar at a posh store. There was only 1 other customer and there were 3 staffs. There were busy watching a youtube movie about cars. It seems that my presence was considered as interrupting their focus. I asked about the price of some lenses and one of the guy at the counter replied mechanically with no effort to establish eye contact (like a good customer service people will do). Then continue watching movie. I went out of the store and bought the lens at my regular store (because they don't judge people).

I am not a regular there but thanks to the attitude displayed, I will never be.

[kclau]

kakakakka
wander why everyone treated differently.
i've been there few times.....feel quite okay with them.
quite friendly tho.

[accompli]

my very 1st experience with YL?? hahahaha when i arrive there, saw a lot of people & bit cramp so wait outside when the crowded dismissed i went in an my friend talk to the salesman jeng jeng jeng hahaha all of them very surprise coz my friend can talk cantonese fluently and i can understand siu siu la.. they surprised coz org melayu can talk cantonese?? hahaha after that everything went smooth, i just ask them to bring me what i want then pay them then cabut cant stay long coz need to go somewhere else after that erk b4 that sempat lg bkenalan with jason or beyond (his nick) who lepak there. i wish i can lepak at YL like daily but am staying in ipoh :P lol

hopefully they still give me the same service for my next visit ;)

Hooray... another Ipoh mali punya olang. Ya... I also dealt with YL a couple of times. But thru forum and bought things froms them via post. They seemed to be okay and friendly. Not sure if go there personally lah. But this Guy by the name of Alvin was very nice with me and also quite honest. I already ordered something and then later he gave me a call and told me that the item does not come with box. Nice... at least he was good enough to let you know in advance. Cheers to you YL and Alvin.
But like everyone would say... If you keep your customers happy and treat everyone the same. you are sure to have loyal followers, but if you start to think that you are 'great'. word will spread and business will go elsewhere.

By the way chelleinc, which part of ipoh are you from?, maybe we can meet up for TT and chat about our hobby.:D:D:D

[bobkids]

I beg to differ. My lunch hour trip to YL last wednesday made me feel like I was a beggar at a posh store. There was only 1 other customer and there were 3 staffs. There were busy watching a youtube movie about cars. It seems that my presence was considered as interrupting their focus. I asked about the price of some lenses and one of the guy at the counter replied mechanically with no effort to establish eye contact (like a good customer service people will do). Then continue watching movie. I went out of the store and bought the lens at my regular store (because they don't judge people).

I am not a regular there but thanks to the attitude displayed, I will never be.

Hi there !
Sorry to learn that you were not being treated well in your first visit to YL.
I did my first visit on 2 May 08. I was not greeted ( as they were quite busy )but I did my own approach to one called Alvin. He was polite in answering my " Hellow " and gave me his handwritten call card . We started to chit chat about things I wanted and most importantly my purpose of the trip to YL - to release Mirror Lock-up and clean hazy view finder . ( My old junk Nikon FM2 mirror was stuck and the view finder was hazy) While talking halfway to Alvin there was a gentleman came in to the shop and kind of intercepting my conversation with Alvin who then ask Alvin what was the problem with the FM2 . I then heard of one customer calling this man name Desmond . I immediately recalled my friend told me before that Desmond is the Boss si and quite a nice guy to talk to . I greeted Desmond and exchange a warm hand shake and from there we adjourned the conversation about my FM2 . Within few seconds Desmond told me that it is ok to get it fixup and clean the view finder and even told me the cost involved ! It is all at fingertips ! A real businessman in the trade. I too ask for another guy's name and he replied " I am Lavence " So I got hold of three of them which I was told before going to YL.
Well I will comment that they are quite a normal businessman who do not have the intention to offend customers . May be, may be that day they were out of their mind or was hypnotised by the Utube movie . ( was it a blue one ? ha ha ! )
Never-mind-lah go again one more time, may be a different surprise will be for you then.......
I will collect my camera next week and will casually highlighting ( if situation permits me ) this issue to them and see how they answer me loh !

Bobkids

[newdaddy]

many other excellent service camera shop that can try.., like J-one in PJ, Microsonic in cheras ( which is near YL and parking is not a problem there)
pricing wise not much different thou..

[shahkasahias]

bought second d200 from YL last week.. good service..good price..
i also bring my comp to test one by one of d shutter count ooo.. got 5 of them.. then i choose the lowest one lar..

good ar all of u.. smile2 always.. hehe..:D
now im a d200 user.. second pun second lah...:?

[RADINSYAH]

I don't agree with "Freaky". This is why Malaysia retailers are the way they are. That is why people like "Mac" have the same perception about retailers. That is why we are constantly under-treated as consumers.

To go to another shop is AN ALTERNATIVE and not a solution. The solution is to have a solid consumers' rights association (not just in Penang) and one which has stronger press and political power. Retail selling to public is a responsibility, and such an association will ensure fair treatment.

What if a shop is racist? We just go to another shop? Alternative, not a solution. In the USA, retailers are strongly governed by the consumers' association which drives government agencies to take stern and swift actions against any ill treatments.

As consumers, we have the right to adequate service. We have the right to "call and bargain for prices over the phone" (unless the seller is not a retail and does not provide such services). As a retail, they are bound to certain guidelines and obligations.

I have personally been ill treated by many Mac resellers (lost quotes, no follow-ups, etc) but as you know, there aren't many Mac resellers here. So I lodged a written complaint to Apple Malaysia and they warned the staff from the reseller. Notice Apple Malaysia here acted in a similar capacity to a consumers' association. Shopping elsewhere may only be an alternative but never a solution. Like Astro, what other choices do we have? Someone has got to ensure they treat our paid $$$ right.

It's all up to us as consumers, and the more we bicker and defend these "Malaysian" retailers, the more they'll remain "Malaysian" retailers who take advantage of us.

When there is an effective consumers' association, retailers will have BETTER SERVICE.

When most retailers have better service, they will IMPROVE THEIR SERVICES on their own to better attract customers.

CASE IN POINT:
I was waiting in line one day to buy roasted chicken at a Deli in USA and suddenly the manager approached me and gave me 2x coupons for FREE WHOLE CHICKEN (for that meal and my next to encourage me to return). I asked him why and he said "We're sorry that you have to wait in line for 10 minutes -- our customers don't normally have to wait this long but we mistimed our supply of cooked chickens today".

Imagine that!!!

In Malaysia, not only are our lines ridiculous, people cut queue all the time and the cashiers just naively entertain this behavior. Why? No one makes noise and police their services -- that's why.

Let's start a better Malaysian Commerce by stop tolerating UNFAIR services.

[sedut]

radinsyah...i totally agree with u.

[pstan82]

i like YL alot.. but.. i facing 1 problems here..
i bought 1 3rd party D40 battery grip from them... it sems they din provide me the AA battery holder as stated on the manual... i called them.. they juz said it dosen't come wif it.. another hand, few of my frens bough from diff shop & the same brand come wif it... how can i claim my item back? i dont think they intended to gv me that holder~
althought its not very important to me.. but.. feel like being cheated~

[Graven]

I've good experience with Desmond and have some good deals with him before he moved to new shop.

After he moved to a new shoplot and have recruited new salesman, I recommended a few friends and i brought some of them there personally for shopping for a DSLR, and we received terrible sales service and all my friends swear to god that they will not buy anything from them due to their bad attitude.

I'm very sad and no face with that and scare to recommend to anyone anymore.

My advice is only look for desmond if u visit YL Camera. No doubt, we can get plenty of bargain there.

[lurker]

what does 'YL' stands for ah?

[Freaky]

Point taken Radin,

I agree consumer associations serves their purpose, however, we can never compare USA, Australia or other western country's retail environment with Asia's. It's totally different. Yes, with the introduction of many chain stores, super and hyper markets, there are some changes and these places 'on average' provide a slightly higher level of service than other shops.

However, I can never recall calling a store or going to a store in Australia where I can bargain... WYSIWYG.... maybe they can throw in a freebie...

Unlike Asia, where people will bargain left right and center. I'm not trying to defend retailers, but honestly the environment is different in Asia.

Heck... Though Mac's resellers and Mac prices are fixed... I also bargained when I bought mine... Though they can;t go down in price, I got freebies...

I doubt I can get that overseas... unless it's a pre-set promotion.

You also have to look at the wage difference... Some working full time in retail in Malaysia could barely survive on their wage. In US or Australia, any shop assistant can buy a house and car.

Different Market, Different Rules.

[dexspoon]

for me ... i just want the item.. not the respect from person.. just tell me the information that i want .. the price etc .. if i want it .. i buy .. if i dont want it.. i blah..

i dont ask YL about silly question about camera and others.. i read in internet first before buy them.. for me YL geng is to busy to attend people cos the margin are to tight and got to make a millions sales to survive...

but thanks YL for getting me all the gadget that i have today....

[stephen325]

As for my experience, first, you must to know what you want. I can understand especially when sometime few available choices are undecisive to yourself and start seeking for profesional opinions.

Hope to get second opinion from the retailer everybody goes. A higher expectation is preset in mind even before entering the shop. Every one has different preferences, don't expect other could understand us as a consumer if we ourselve sometime also confused.

I would suggest read more from the available reviews before visiting the shop. Call them up to check availability and price if it is a good offer.

If you are seeking the best negotiated price one shop could offered in town, then just get the item, test it and pay. If you want a profesional treatment and excellent after sales service, go for the original local warranty and official retailers stated in manufacturer website. At least you are confident in the equipment bought. I am sure they will seriously looking into your complaint (if any) because they have cost that into the selling price.

Bottom line, most photographers would prefer to get the best out of their every single money spent. Human ma......... I personally would rether spend more to ensure the warranty covers, at least for the first year.

[Scorponoc]

I went there ok ma..Of cos la if ten customers coming in, the three customer service executive cannot serve all ten, then we have to wait..I think all shop normal lah..Perhaps, if we go to Dunhill boutique, then we will get better service..:0

[nikoledeon]

dont go to YL anymore!! bad services accept u buy more then rm3k above,then the guy will be nice to u.wtf services!! and YL is racist! talk chinese event im malay.*mybe im loook chinese! sh*t! YL. i wont go to your shop anymore.4times i go,4 times bad services.

[carllylz]

calm down everyone....so far I have no problem dealing with them eventhough I didn't buy anything...maybe some of us were in wrong timing, wrong people and wrong understanding...just my2cents

[usjfotokaki]

dont go to YL anymore!! bad services accept u buy more then rm3k above,then the guy will be nice to u.wtf services!! and YL is racist! talk chinese event im malay.*mybe im loook chinese! sh*t! YL. i wont go to your shop anymore.4times i go,4 times bad services.

haha... I normally am quite passive about malaysian shopping experiences ~ thot mebbe I was there when it was crowded and busy - so tak kena layan...
now reading about this, I am wondering out aloud... heck, mebbe I tak kena layan - because I LOOK like Melayu! :? Now I also realise that the shop fellas were only COMFORTABLE babbling in mandarin and cantonese...

... and this did not happen ONCE but TWICE... :rolleyes:

guess I WILL not be popping by this outlet anytime in the near future...

[noruazumi]

It is always a good practice when you are leaving a feedback, you leave a constructive comment.
It is also good to mention as much details as possible such as which sales person, when and etc.
By leaving a constructive feedback, people may take your feedback seriously, not as rant.

[Bingo]

emm.. so much complain... nevermind... IN fact i bought couple of items from them recently. Well, i actually call Desmond earlier and he quoted a price. When i walk in to the shop, 1 of the sales person asking how he can help me and i told him i'm looking for 40D, he ask me "Anyone quoted you before?" Immediately i told him the price that Desmond quoted me over the phone, he turn to Desmond to double confirm the price, and the deal just done. Easy...

I dont really border if the service is good or bad but important thing is I need my stuff.

[calvinteh]

well for my first time experience, i was there just last weekend and i am impressed at their business. They all seemed very professional and they really know what to recommend. yea no doubt there's a lot of people there so waiting in queue is necessary. I never did mind about that though. Their staff did greeted me politely and gave me the information that i need quite effeciently.

the only thing that i am not really satisfied is their price. I heard a lot of people telling me YL does sell in good and reasonable price.

but to be honest, I could find the same product, with a huge price difference from them.

Tamron 17-50mm f2.8 lense, they quoted me RM1500 but i actually found RM1430
Hoya Polarizing filter, they quoted me RM120 but i found RM100
Dry cabinet, the one they quoted me was RM330. i found the same brand and model for RM280.

this is only comparison with 2 shops. some may say that due to rental and all but the comparison is from BB plaza. pudu plaza's rent can never be any more expensive than BB plaza or Sg. Wang.

note that these 2 shops i dont know anyone from either shops as well, but merely going in as a stranger/customer.

I guess i'm going to buy my equipments from the other shop in BB instead. so i hope these information help u guys out

[mozakim]

Sharing my xprience with YL ... for me they treated me just OK .. no problem. In term of price....

Bought fr YL : 55-200mm VR Nikkor + Keep filter = RM850 cash (for my fren). A week later I bought fr 1 shop downstairs : 55-200mm VR Nikkor + Raydawn filter = RM820 (creditcard)

Asked for Nikkor 70-300mm VR; YL quote me "best price" = RM1800
Asked shop downstairs : RM 1680

Hmmm... cheapest in town? I dun think so... but if I want to search for 2nd-hand lens or body, definitely I'll go to YL. Bought a Tamron 17-50mm (used) there 4 my fren, RM950 + Hoya Filter, condition 9/10 .. only without box ;)

[xx_dd]

Asked for Nikkor 70-300mm VR; YL quote me "best price" = RM1800
Asked shop downstairs : RM 1680


Is it local or water set? If claim warranty, how? Is the warranty given by Nikon Malaysia?

[Jyi]

I think I've been getting great prices from YL, be it a new or used item. I got the 100mm f/2.8 Macro USM recently for RM 1880, and it's new, just a grey one. Got the 70-200mm f/4L IS USM from them too, at RM 2830, this one's used, but in superb condition. The lens is so new I could feel it when I cleaned it with Lenspen. It's that sort of feeling that gives you the impression that it's the first cleaning it had.

[mozakim]

Is it local or water set? If claim warranty, how? Is the warranty given by Nikon Malaysia?
Yes... I asked the shop owner twice about that becoz I was a bit suprised about the price he quoted me...Yes with 1 Year Nikon Malaysia Warranty, I dunno whether he was in very good mood that day or else... a week later, I ended up buying the 55-200mm VR from him,still cheaper than YL even though I paid him with c.card.

[macropixman]

I've bought a few items from YL where the prices are cheaper (15%-20%) than elsewhere AND I've also NOT bought stuff from YL but from elsewhere whenever YL's prices are not the cheapest.
As a consumer its your gain or loss to do your own homework before buying. nobody is going to spoonfeed you.. Grow up.
As for being friendly or racist... I think its because the staff there are not very proficient in English and BM as they speak in Cantonese most of the time.
I'm Chinese but do not speak Cantonese and I can sense that there is a barrier between us although I see them joking and chatting with other customers, even new walk ins who speak their dialect. with me they have to struggle to speak in English and perhaps they think I'm trying to be a smart ass although I did tell them that I could not speak Canotnese at all.
Its only normal and people should not be so over-sensitive..
As far as I'm concerned the sales staff do not need to be super friendly or remember my name each time I go there, as long as they do not try to rip me off and they offer good after sales service.
I've bought a few major items including 1 costing > RM 8K from them some time back and they didn't even offer me a drink even though they were ordering drinks for all their own staff at that time ...do I care or am I offended ? No...
I'm there to buy something that I'd done my research on, made my price comparisons and I got the item at the lowest price quoted after comparing their prices with several other reputable shops...
Do your part and you wont be pissed off..
They are a supplier and you r a buyer....its a simple business deal..
You wanna be friends? Go chat with the Befrienders...

[projectdru]

I don't agree with "Freaky". This is why Malaysia retailers are the way they are. That is why people like "Mac" have the same perception about retailers. That is why we are constantly under-treated as consumers.

To go to another shop is AN ALTERNATIVE and not a solution. The solution is to have a solid consumers' rights association (not just in Penang) and one which has stronger press and political power. Retail selling to public is a responsibility, and such an association will ensure fair treatment.

What if a shop is racist? We just go to another shop? Alternative, not a solution. In the USA, retailers are strongly governed by the consumers' association which drives government agencies to take stern and swift actions against any ill treatments.

As consumers, we have the right to adequate service. We have the right to "call and bargain for prices over the phone" (unless the seller is not a retail and does not provide such services). As a retail, they are bound to certain guidelines and obligations.

I have personally been ill treated by many Mac resellers (lost quotes, no follow-ups, etc) but as you know, there aren't many Mac resellers here. So I lodged a written complaint to Apple Malaysia and they warned the staff from the reseller. Notice Apple Malaysia here acted in a similar capacity to a consumers' association. Shopping elsewhere may only be an alternative but never a solution. Like Astro, what other choices do we have? Someone has got to ensure they treat our paid $$$ right.

It's all up to us as consumers, and the more we bicker and defend these "Malaysian" retailers, the more they'll remain "Malaysian" retailers who take advantage of us.

When there is an effective consumers' association, retailers will have BETTER SERVICE.

When most retailers have better service, they will IMPROVE THEIR SERVICES on their own to better attract customers.

CASE IN POINT:
I was waiting in line one day to buy roasted chicken at a Deli in USA and suddenly the manager approached me and gave me 2x coupons for FREE WHOLE CHICKEN (for that meal and my next to encourage me to return). I asked him why and he said "We're sorry that you have to wait in line for 10 minutes -- our customers don't normally have to wait this long but we mistimed our supply of cooked chickens today".

Imagine that!!!

In Malaysia, not only are our lines ridiculous, people cut queue all the time and the cashiers just naively entertain this behavior. Why? No one makes noise and police their services -- that's why.

Let's start a better Malaysian Commerce by stop tolerating UNFAIR services.


Totally agree .... 2 thumb up .......

[Bingo]

Ye... I agree with Freaky, Radin was partly right some association must be there to educate and to monitor the retail line. NO DOUBT.

But, I couldnt agree on a comparison from Radin uses America and an Asian country like Malaysia, Singapore.

Looks like Radin have some days in the states. Do you remember some retail shop has the 30 Days satisfaction guarantee??? and what happen there? Who are those serious buyers taking advantage of these offer???? "Asian including me", that makes a difficult retail line in those area where they have a lot of students around.

Well, I think this little comments doesnt apply to YL but I do think they need a bigger outlet and a few more sales rep.

[conflict_tuning]

Hehe...YL ok wat...always go they only for asking and asking...no prob at all..

[seamullet]

Hehe...YL ok wat...always go they only for asking and asking...no prob at all..


agreed.. huhu! if u peolple had a problems with YL, dont go there anymore. easy! no offence! cheers! :D

[Eyes-usual]

That is always the double-edged sword, it cuts both way.

[usjfotokaki]

Question... who started this thread and what is the point?

If for YL to improve their customer service, then so be it... but if some people @ YL and their fans cannot take criticism, then might as well close the thread and forget about learning from constructive criticism...

I have been there twice... both times it was not memorable because of language barriers... like chicken and duck trying to communicate... then again I blame my parents for NOT teaching me how to speak ANY chinese dialects... saw a "malay" guy walk in at the same time and he machine-gunned his cantonese like a "HongKong-yan" :0 I could only gawk and then get impressed by the way the staff layan this fella... he ended up buying a Tamron... I on the other hand, got tongue tied and in the end walked away empty handed...

[K.Shu.Ng]

;)Nobody use the gun pointing your head to trade there,money are yours u can choose.............if u feel that the shop wif the bad service,go other shop lo.But so far i had no complain wif them.I always drop by to get the goods i needed within 15 min then i leave.Cos i understand they r very busy.See i am driving so long way from ipoh toYL shop just collect my goods.I tell u, before u go.U can always check any think u needed and the price by phone wif them.Then go collect ,pay,and go home...............don't waste people time.Time means Money...(This massage For YL.....Desmond is time to expand your shop and the man power already sometime i saw so much people was inside and i can't even walk inside........)

[siew]

Called Desmond many many times to check prices but bought only once from them. Desmond was never rude ;)

[63n]

wow, it's good that i saw this thread. i was planning to go to YL but maybe not anymore as i prefer sales staff courtesy when i'm buying. i don't want to be treated like dirt for just a few bucks cheaper.

[yuliang11]

As a regular in YL. i must say that their services are not professional. but they have their own strength. they know the products they sell. i find they have good quality 1st/2nd hand lenses with a better price. Somehow i believe they did a good job on their product's QC. Many times i feel not treated professionally(unless i go with my gf) . Yes, professional service is important but i rather walk out from a shop with a sharp lens.

[calvinteh]

yay~
i finally got my tamron 17-50mm f2.8 lense for RM1420 and prime canon lense 50mm f1.8 for RM280

unfortunately not from YL...sorry guys

[superamd]

Being an existing user of Manfrotto 055 classic and a 488RC4 ball head (~around 3kg), I am actually looking for a lighter alternative. Being introduced by my GF’s brother to YL (better pricing) and Benro 250ex and BH-00 ball head (~1.5kg), I was thinking why not give that tripod a try. After robbing the ATM machine, I drove all the way down to Pudu Plaza hoping to get my hand on the tripod.

My first impression with that shop is that, it’s packed with customers. I personally do not expect such crowd when it’s only Monday afternoon (ok maybe their business is really good due the price they offer is superb or a very good customer services that was offered by them).

Since all of their sales man were busy, I went directly to the tripod section (which is right at the shop door step) and personally tried out the Benro 250ex. I went in and out of the shop twice 1st time without my gf and the 2nd time when I decided to grab the tripod I have grab along my gf just to get her opinion (caused most of the time my gf is that one that is carrying the tripod). Since she is quite happy with the size and weight , I have approached the sales man asking on the price of the tripod and a guy quoted me RM300 (knowing that my gf’s brother bought it for rm290, I just keep quiet anyhow its just a mere rm10 difference), subsequent to that I have asked that sales man would it be possible for me to purchase the tripod without the ball head (since I already own a 488rc2). To my surprise, that sales man sarcastically replied, “we sell it as a bundle if you do not like the ball head you can just throw that ball head into the rubbish bin”. My immediate response is to put back the tripod and walk out of the shop.

I really don’t care whether YL has the cheapest price in town or not (which I doubt so, since many of the buyer posted that they can get cheaper price elsewhere), I am really disappointed with their customer services and I have promise myself that I will no longer go back to that shop until higher management look into this.

[ayam390]

after i read most of the member's post (complaint) . Most of member also post only 3 or less on this camera forum website. from my point of view, is it a bad propaganda from other camera shop? I'll try them(YL) out on next week, to feel whether is true or not :)

[hsienming]

yah desmond was good called him a few times on his cell and good manners....
unlike u call the shop some duno wat person pick up and give u louzy engl replies went there before too and its just unfriendly those younger sales people

[superamd]

yah desmond was good called him a few times on his cell and good manners....
unlike u call the shop some duno wat person pick up and give u louzy engl replies went there before too and its just unfriendly those younger sales people

There are only good comments on Desmond, how about the rest of the staff ? its not like all of the customers would be served by Desmond.

[jackie13]

I went there yesterday (Saturday) again. Got my DSLR from them long time ago.

First of all, you really need to wait. The shop is crowded and I wait and spend time to look at the gears for 10mins.
The staff treat me well after 10mins wait and I also got my lenses from them with a good price.

Before this I always SMS to them for price checking on few lenses. They normally don't reply SMS.

If you call them up, even they didn't answer you directly. They will later on call you back.

I'm satisfy with their service.

[Jing-leBelle]

For me, if there's a poor service..I will just don't care how the price they offer and walk out from the shop.

It's business, either you want, you buy, you're not happy with them, leave and don't deal with them..keke..

[blackvulcan]

I just got my D90 (my first DSLR) from them 2 weeks back. I can understand how a customer felt when he/she is not treated in a way it should be. But we should also understand from the shop's point of view. With 2 person attending quite a number of customers, it can be difficult for them as well. In my case, the purchase was ok, maybe because I'm not that fussy. I just waited for my time for dealing, until all the professional customers with D3's have gone. The situation should be looked on case per case basis. If the shop is not busy and you are still treated badly, then I think the shop is to be blamed. Otherwise practice patience, it pays.

[Jackcpc]

its all willing buyer willing seller game le....

if one is not happy with the service but damm happy with the price... he/she can still choose to buy or not to buy....

if one is happy with the service but damm not happy with the price, he/she also can choose to buy or not to buy....

for me.... if i know what i want and why i want something... then service is not really important to me.... as all i want is that item and i know... eventhough anything happen, these are just retailers / distributors... i would just go straight to canon or nikon or others... why bother to talk to someone whom u know that they are not a certified technician to look into your stuff right?

Jack

[ikan_semilang]

I'm want to give comment about YL Camera....

Last Monday i'm send my kit lens D70 for cleaning fungus. Before i go there, i have call J-One and sms to Desmond for quote price cleaning fungus. My suprised, found Desmond quote price more cheaper around RM70 compare with J-One.:rolleyes:

Sameday, i'm going there for send my lens for cleaning. When i'm arrived, i see got 2 man and 1 woman staff Chinese. Later, i'm call that woman staff Chinese and she serves me as well. After that, she call some guy with eyeglass and he said need charge different price what Desmond give to me. He asking pay more RM30. WTF! Later, i'm sms to Desmond for checking back that price he give to me and he said still same price when he give it to me. At night, the technician call me for asking need to replcement some ring inside the lens because already kaput. He quote for me around RM50 for changing 4 ring. I'm said just proceed as long it's okay.

Then today i'm call them and later that woman chinese pickup the phone she said done already to pickup. Today when i'm going there for collect, i'm asking about the price and she said follow Desmond price.

So i don't think YL not very friendly shop just got 2 guys inside there make we're not very comfortable, guy with eye glass and with tatto.

[Eyes-usual]

These two young boys are Desmond brothers, consistency of their service that needs room to refresh & improve on. The tatoo boy tends to need more refresh on his spoiled manner if the shop needs to win hearts and minds for potential customers. The girl is probably is either one of their girlfriend to help up the shop. What Desmond really needs is to take a serious look on servicing and man power area. That might help to attract more business and customers. ;)

"Selling cheap does not mean you have right to mistreat"

I'm want to give comment about YL Camera....

Last Monday i'm send my kit lens D70 for cleaning fungus. Before i go there, i have call J-One and sms to Desmond for quote price cleaning fungus. My suprised, found Desmond quote price more cheaper around RM70 compare with J-One.:rolleyes:

Sameday, i'm going there for send my lens for cleaning. When i'm arrived, i see got 2 man and 1 woman staff Chinese. Later, i'm call that woman staff Chinese and she serves me as well. After that, she call some guy with eyeglass and he said need charge different price what Desmond give to me. He asking pay more RM30. WTF! Later, i'm sms to Desmond for checking back that price he give to me and he said still same price when he give it to me. At night, the technician call me for asking need to replcement some ring inside the lens because already kaput. He quote for me around RM50 for changing 4 ring. I'm said just proceed as long it's okay.

Then today i'm call them and later that woman chinese pickup the phone she said done already to pickup. Today when i'm going there for collect, i'm asking about the price and she said follow Desmond price.

So i don't think YL not very friendly shop just got 2 guys inside there make we're not very comfortable, guy with eye glass and with tatto.

[johnnyzer0]

To put things straight, this is a complaint, that i try hardly not to offend anyone in anyway whatsoever.


On Tuesday (19/11) apprximately around 3+pm, i came over to your shop to inquire and with the intention to purchase a lens. Upon arriving at your shop, there were loads of customers there being that you have a great establishment and well known throughout the photography community. When i was there in the shop, the shop attendents were busy handling customers; a guy who made a bulk purchase of several items, and a another guy testing out a 2nd hand lens and was inquiring about it. well, its ok, i understand they were busy. so there i was, standing in the shop looking at camera bags while i waited for approximately 20 minutes, until one of the attendents were free.

so, i politely asked ab